Privacy Policy

1. Information We Collect

Depending on how you interact with Sylviette, we may collect information such as:

• Name
• Mobile/WhatsApp number
• Email address
• Information you provide when making an enquiry, purchase, booking, membership registration, or redemption request
• Transaction and order information
• Information you voluntarily provide through WhatsApp or other communication channels
• Information relating to your interactions with our website and digital services

We may also collect limited technical information when you use our website, such as IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests
• Communicate with you about Sylviette services and offerings
• Process purchases, memberships, orders, bookings, and redemptions
• Provide and improve our services
• Send transactional or service-related communications
• Provide customer support
• Maintain records of transactions and customer interactions
• Prevent fraud, misuse, or unauthorized activity
• Improve our website, products, services, and customer experience
• Comply with applicable legal and regulatory requirements

If you contact Sylviette through WhatsApp, we may use the information contained in your message and your WhatsApp number to respond to your request and provide the service or information you have requested.

3. WhatsApp Communications

If you contact Sylviette through WhatsApp, your message and associated account information may be processed through WhatsApp and Meta's services in order to deliver and respond to your communication.

Sylviette may use WhatsApp to:

• Respond to customer messages
• Provide information requested by customers
• Assist with purchases, memberships, bookings, or redemptions
• Send service-related communications
• Continue a conversation initiated by the customer

We do not use WhatsApp conversations for purposes unrelated to providing or improving our services except where permitted by applicable law or where you have otherwise provided appropriate consent.

4. Sharing of Information

We may share information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include providers involved in:

• Payment processing
• Website hosting and infrastructure
• Customer communication
• WhatsApp and Meta services
• Analytics and technology services
• Booking or service-management systems

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, safety, security, or property of Sylviette, our customers, or others.

We do not sell your personal information as a standalone product to third parties.

5. Payments

When you make a payment through our website, payment information may be processed by our third-party payment service provider.

Sylviette does not need to store your complete card, UPI, banking, or other payment credentials when those details are processed directly by the applicable payment provider.

Payment providers may have their own privacy policies and terms governing their processing of your information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support our digital services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes.

The retention period may vary depending on the type of information and the purpose for which it was collected.

9. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used

To make a privacy-related request, contact us using the details provided below.

10. Third-Party Services and Links

Our website or communications may contain links to websites, platforms, or services operated by third parties.

Those third parties may have their own privacy policies and terms. Sylviette is not responsible for the privacy practices of third-party services that we do not control.

11. Children's Privacy

Our services are not specifically directed at children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Sylviette handles personal information, please contact us: