Terms of Service

1. Our Services

Sylviette provides salon and beauty-related services together with related online services, memberships, offers, products, communications, and customer support.

Certain services, offers, memberships, products, and promotions may be subject to additional terms, eligibility requirements, validity periods, availability, or specific conditions displayed at the time of purchase or use.

2. Website and Online Services

You may use our website and online services only for lawful purposes and in accordance with these Terms.

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use our services for fraudulent or unlawful purposes.

We may modify, suspend, or discontinue any part of our website or online services when reasonably necessary.

3. Customer Information

When making a purchase, registering for a membership, making a booking, submitting a request, or using certain services, you may be required to provide accurate and complete information.

You are responsible for ensuring that the information you provide to Sylviette is accurate and up to date.

4. Purchases and Payments

Prices, offers, inclusions, validity periods, and applicable conditions will be displayed before or at the time of purchase.

By placing an order or making a purchase, you agree to pay the applicable amount shown at the time of the transaction.

Payments may be processed through third-party payment providers. Your use of a payment service may also be subject to that provider's own terms and policies.

Sylviette reserves the right to correct pricing, description, or availability errors and, where appropriate, cancel or adjust an affected transaction.

5. Memberships

If you purchase a Sylviette membership, the benefits, discounts, special prices, validity period, eligibility requirements, and other conditions applicable to that membership will be those stated on the relevant membership page or purchase terms.

Membership benefits are generally intended for the individual member associated with the membership unless the applicable membership terms expressly state otherwise.

Memberships may not be resold, transferred, duplicated, or misused unless expressly permitted by Sylviette.

Sylviette may refuse or restrict the use of membership benefits where there is reasonable evidence of fraud, misuse, duplication, unauthorized transfer, or violation of the applicable membership terms.

6. Offers and Promotions

Promotional offers, discounts, coupons, special prices, and other benefits may be subject to specific conditions, validity periods, availability, and eligibility requirements.

Unless expressly stated otherwise, promotional benefits cannot be combined with other offers or discounts.

Sylviette may modify or discontinue a promotional offer where reasonably necessary, subject to applicable law and any specific terms stated for that offer.

7. Redemptions

Where Sylviette provides a redemption facility for memberships, offers, coupons, or other benefits, redemption is subject to the applicable terms of the relevant benefit.

Customers may be required to provide identifying information or proof of eligibility before a benefit is redeemed.

Sylviette may decline a redemption where the benefit has expired, has already been used, is invalid, cannot be verified, or appears to have been obtained or used improperly.

8. Salon Appointments and Availability

Salon services are subject to appointment availability and operating conditions.

An enquiry or request for an appointment does not necessarily constitute a confirmed appointment unless Sylviette confirms the booking.

Customers are expected to provide accurate booking information and arrive at the agreed appointment time.

Sylviette may have separate cancellation, rescheduling, or appointment policies that apply to specific services or bookings.

9. WhatsApp Communications

Customers may contact Sylviette through WhatsApp for enquiries, service-related requests, information, purchases, memberships, bookings, redemptions, or customer support.

Where applicable, automated responses may be provided through our WhatsApp communication system.

Automated responses are intended to assist with customer requests and may not always address every situation. Sylviette may require a customer to communicate with a member of our team where human assistance is necessary.

10. Intellectual Property

Unless otherwise stated, the content and materials available through Sylviette's website and digital services, including branding, logos, text, graphics, photographs, videos, designs, and other materials, are owned by or licensed to Sylviette and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content or branding without prior written permission.

11. Third-Party Services

Our services may rely on or link to third-party platforms, including payment providers, WhatsApp, Meta, hosting providers, analytics services, and other technology providers.

Third-party services may have their own terms and privacy policies. Sylviette is not responsible for services or policies that are outside our control.

12. Availability and Accuracy

We aim to keep the information on our website accurate and up-to-date. However, information may occasionally contain errors, omissions, or outdated information.

We reserve the right to correct errors and update information, including service descriptions, pricing, availability, and offers, where reasonably necessary.

13. Limitation of Liability

To the extent permitted by applicable law, Sylviette will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Suspension or Termination

Sylviette may suspend or terminate access to certain online services, memberships, or digital features where reasonably necessary, including where a customer violates these Terms, applicable service terms, or engages in fraudulent or abusive activity.

Any rights or obligations that by their nature should continue after termination will remain effective.

15. Privacy

Your use of Sylviette's services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

View our Privacy Policy

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, technology, or legal requirements.

The updated version will be published on this page with a revised effective date. Your continued use of our services after an update constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or the use of Sylviette's services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Sylviette's business, subject to applicable law.

18. Contact Us

If you have questions about these Terms of Service, please contact us: